Terms & Conditions

Hollywood Janitorial & Restroom Supplies Policy

Minimum Order

No minimum order. Just old-fashioned customer service!

Prepaid Freight Policy

Most products can be combined for prepaid freight if shipped within the Hollywood Janitorial & Restroom Supplies marketing area. Orders must meet the minimum based on the shipping zone to qualify for prepaid freight.

North Texas Area Freight Minimums:

  • Zone 1 (Dallas-Fort Worth Metroplex): $500 minimum for prepaid freight.
  • Zone 2 (Surrounding North Texas Counties): $750 minimum for prepaid freight.
  • Zone 3 (Extended North Texas Area): $1,000 minimum for prepaid freight.

Orders below the minimum will be shipped freight collected or prepaid with a nominal fee added. Hollywood Janitorial & Restroom Supplies reserves the right to hold shipments to consolidate orders for complete deliveries.

Backorders

No backorders on prepaid shipments unless the customer agrees to either:

  • Pay freight charges, or
  • Rebuild the order to meet the minimum for their shipping zone.

Drop-Ship Services

The carrier delivering merchandise is responsible for any loss or damage. Hollywood Janitorial & Restroom Supplies’ responsibility ceases upon delivery to the carrier. Acceptance of the shipment by the carrier is acknowledgment that the articles delivered were in good condition and properly packed.

INSPECT ALL SHIPMENTS BEFORE SIGNING and report any damage or shortages within 24 hours of receipt. We will gladly assist with claims, but Hollywood Janitorial & Restroom Supplies is not liable for damages after delivery to the carrier.

Special Order Merchandise

  • Any item not listed on our website is considered a non-stock item and may have longer lead times.
  • Non-stock orders must meet the manufacturer’s minimum order requirements and may be subject to excessive lead times.
  • Special order items must be purchased in full carton quantities.
  • Special orders require a 50% deposit and are non-cancelable once placed.

Return Goods Policy

Hollywood Janitorial & Restroom Supplies will accept returns of stocked merchandise only, provided the following conditions are met:

  • Items must be in the original package and in resalable condition.
  • An Authorization For Return (AFR) must accompany all returns. Contact customer service to obtain an AFR.
  • Returns must be made within 15 days of purchase.

Non-Returnable Items:

  • Opened chemical products
  • Special orders
  • Close-out specials
  • Damaged items

We reserve the right to refuse any return. Excessive returns may result in a 25% restocking fee. Customers are responsible for return shipping costs unless the return is due to our error.

Equipment Policy

All floor machines and equipment sales are final. Equipment is covered by the manufacturer’s warranty.